Terms and Conditions

The use of the Krealinks platform and all services available on www.Krealinks.com requires full acceptance of the Krealinks terms and condition of service by clicking on the mention « I I agree to the general terms and conditions « 

Krealinks aims to enable people to exchange views, ideas, questions, news about brands, products and services of today and tomorrow.

This document aims to set the terms and conditions of service by the members of Krealinks. Is considered a member of Krealinks a person that holds a Krealinks member account, being with the status of « member » or « premium member ».

A person holds a Krealinks member account if:

  • That person has completed the registration form and completed the account opening process
  • That person has agreed to the terms and conditions of service by ticking « I accept the terms of use and the data protection policy of Krealinks » and clicked on the « Register » button.

As a member, you agree to ensure the accuracy of your data and in particular not to register under a false/incorrect identity. If a change in your data occurs, please inform Krealinks as soon as possible by updating your user profile information online.

You are solely responsible for the confidentiality of your username and password, as well as their use towards Krealinks and any third party.

You agree to possess all rights for the content that you post and accept that Krealinks has unlimited right to use and exploit the available content. This implies that Krealinks has the rights for editing, copying, sending, publishing and development, and transfer of usage rights to third parties selected by Krealinks without you asking for any compensation. The third party selected by Krealinks is authorized to publish, in any forms, the content transmitted by a member.

Krealinks will keep for record purpose the date of the click on the « register » button as being the beginning of a mutual agreement and the start of the contract between Krealinks and the member.

The member agrees to comply with all existing laws applicable to contents posted – which include comments on the forums and all of its contributions to the Krealinks website.

In addition, the member must comply with the following provisions. In particular, the member agrees not to disseminate any message or information regardless of its form or nature:

  • Contrary to common decency and public order,
  • Abusive, defamatory, racist, xenophobic, revisionist or any other comments affecting the honor or reputation of others,
  • Inciting discrimination, hatred of a person or a group of people because of their origins, of their appartenance or non-appartenance to an ethnic group, nation, race or religion,
  • Threatening a person or a group of people,
  • With Pornographic and/or pedophile content or references (including link and references to website with pornographic and/or pedophile content or references),
  • Inciting to commit an offense, a crime or an act of terrorism or which glorify war crimes or crimes against humanity,
  • Inciting to commit or try to commit suicide,
  • Allowing third parties to acquire, directly or indirectly pirated software, serial numbers of software, software that will allow acts of piracy and intrusion into computer systems and telecommunications, and other viruses and logic bombs generally any software or other tool to undermine the rights of others and the safety of persons and property,
  • Violating the privacy of any correspondence.

The Member makes a commitment to respect the rights of others, including (but not limited to):

  • The rights of the individuals (image rights, privacy rights)
  • Trademark rights
  • Copyright (including software, sounds, images, photographs, text, moving pictures) and related rights (performers, producers of phonograms and videograms and sui generis rights of producers’ database)
  • Generally, a person’s rights and property.

As a Krealinks member account holder (and as such a member of the Krealinks panel), it is possible that you are shown confidential information as part of surveys, polls and online researches in which you participate. These surveys, polls and online researches may contain in particular audio-visual contents, exclusive know how, sketches, drawings or new product concepts. To protect the integrity and confidentiality of the study of our client, you accept when you become a Krealinks member account holder, not to disclose any information related to the surveys, polls or online researches that you participate to, and not to copy or distribute any graphic elements, illustrations or any other content related to the surveys, polls or online researches. Be aware that legal action may be taken against you if you do not respect this confidentiality clause.

When registering to a survey, poll or online research, the member agrees to follow the instructions from the moderator and from the company in charge of the survey, poll or online research. The member also agrees more specifically not to reveal any information included in the survey, poll or online research, and not top copy or distribute any elements. Any break of this clause will result in prosecution.

When registering to a product test, the member will check all the product warnings (especially relating but not limited to pregnant women, allergies, minimum ages) linked to the product and that Krealinks will have brought to the member’s attention.

Each member is free to participate or not to upcoming surveys, polls or online researches.

Krealinks members may not request from Krealinks to be invited to participate in surveys, polls or online researches.

Participants undertake to fulfil surveys, polls or online researches with care, and not to provide any false answers or absurd comments/responses.

Each participant may cancel his participation to surveys, polls and online researches at any time. The cancellation will also take place when the participant decides to close his Krealinks member account or premium member account.

One or more « cookies » will be placed on the Member’s computer hard disk, in particular to allow Krealinks to recognize when the member connect to Krealinks, to facilitate the management of Krealinks, and for statistical purposes (pages visited, date and time of visits, etc.).. The Member authorizes the implementation of « cookies » and their use by KREALINKS. The Member is also informed of the possibility to refuse the installation of « cookies ».

Krealinks strives to keep its website www.Krealinks.com up and running 24 hours a day, 7 days a week but is under no obligation to do so. Krealinks can interrupt access, in particular for maintenance, upgrade or technical reasons, or any other reasons. Krealinks is in no way responsible for these interruptions and for the consequences that may arise for the member or any third party.

The present agreement shall enter into force upon acceptance of these terms and conditions of service and upon creation of the Krealinks member account, and for an indefinite period of time. Either party may terminate the contract without notice.

Krealinks Management SARL

French SARL with a share capital of 3000 €
RCS Paris B 791 140 676 00010
APE 7022 Z
VAT number: FR 12 1791 140 676
Head office: 34 Boulevard des Italiens – 75009 Paris – France
Legal Representative: Ronan RIGAUD
Publication Director: Ronan RIGAUD
URL: http://www.Krealinks.com

The Website Host:


French SAS with a share capital of 10 000 000 €
RCS Roubaix – Tourcoing 424 761 419 00045 APE 6202A
VAT Number: FR 22 424 761 419
Head Office: 2 rue Kellermann – 59100 Roubaix – France
Publication Director: Octave KLABA

Privacy Policy

Krealinks and any of its worldwide subsidiaries and affiliates are committed to protecting and respecting your privacy. This privacy policy describes how we collect, use, share and secure the personal information you provide on our website www.Krealinks.com, affiliated websites and mobile application (collectively the “Site”).

Should you have any questions regarding this Policy, you can contact our Privacy Officer by email at info@krealinks.com or by mail at:

34 boulevard des Italiens 75009 Paris
Attention: Privacy Officer

Information Collection

We build and maintain large online consumer panels, providing real-time digital consumer insights to our clients via our market research survey and analytics platforms. You can be assured your privacy and the confidentiality of your information is of the utmost importance to us.

Your participation in any of our panels and surveys is voluntary. To become a panel member, you must fill out a registration form, available on our Website or via links displayed on our partners’ websites, that gathers some personal and general consumer information about you. By doing so, you acknowledge and agree that you provide personal information to our company; Krealinks SA and that such information will be stored on servers owned by us. We ask for your email address so that we can send you email invitations to participate in our upcoming surveys. The other information we gather, such as your name, address, gender, birthday, household size, income, education and employment status is for matching you with the appropriate marketing research projects.

Automatically, passively submitted: When you visit the Site, your browser and computer automatically provide to us information on how you arrive at the Site including the URL that referred you, your browser type and version, your device type, your internet protocol (IP) address, your location, the pages you visit as you navigate through the site (clickstream data), how long you stay on those pages, and the hyperlinks you click on. This information is collected using various technologies including server logs, cookies, web beacons, and other tracking technologies which are described in greater detail in our cookie policy.

Actively provided: You may also actively provide us with personal information when you use our Site or otherwise interact with us. For example, you will actively submit personal information to us when you fill out a form, create an account, or send an email to our Support team. In this context, we may ask you to provide contact information such as your name, email address, and physical address; social media information such as your social profile; login information such as user name and password; and other information such as survey responses, photo uploads, and forum posts. In each instance, you will know what data categories you provide, because you will be actively entering the information.

Combined: We may link information that you automatically provide with information that you actively submit. When such a linkage occurs, we treat all of the combined data as personal data.

Information Use

The information you provide to us is processed for the purpose of building and operating a worldwide proprietary database of panelists, in order to conduct marketing and market research studies. If you are a member of Krealinks community, your information is stored in our proprietary database so we may call upon it to determine which people match up with specific research studies.

When you become a member of communities we own, you will receive regular invites and service emails as part of your ongoing membership, and will be contacted to administer rewards such as sweepstakes/contests. You may at any time choose to stop receiving emails from Krealinks platform by suspending or deleting your account in your « my account » area.

Our proprietary database is hosted by our partner OVH and managed by Krealinks SA and your data may be accessed and used by other Krealinks companies and Krealinks clients worldwide to conduct studies.

We also use automatically, passively provided information on your technical environment and browsing history to operate and optimize our Site.

We use information you actively provide to respond to your requests and to contact you with invitations to take surveys and with marketing emails. We use your contact information including your email address and phone number to send you the information you have requested; for example, when you fill out the Contact Us or Watch a Demo forms on our site, sign up for newsletters and promotions, subscribe to our blog or apply for a job.

Your personal information is not retained by us for longer than necessary for the legally permissible purposes for which it was collected as outlined in this Policy, as required under applicable retention policies and as required or permitted in accordance with applicable law.

Access to Your Information, Member Services Area/Update, Correct, Delete Information

Upon request, Krealinks will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information, or terminate your membership by logging into your Member Account.

By following the appropriate directions, your information should be automatically updated in our database. For these purposes, and if you are unable to correct your personal information yourself via the area « My account », you may write to us at the postal address indicated at the beginning of the document, or contact us by email at customers-support@Krealinks.com. We will respond to all requests within a reasonable timeframe.

If you are a panel member and terminate your membership, we will no longer use your personal information for any purposes, but in accordance with our backup procedures, we will retain your personal information until your personal information is eventually destroyed in accordance with our policies and we will continue to employ the security procedures and technologies to keep your Personal Information safe.

Opt-Out Policy

By becoming a Krealinks community member, you agree to receive Emails inviting you to participate in surveys that we feel may match your experiences, background and demographic statistics or information. We will automatically ensure you are eligible for prize draws and your personal information will be used to set up your personal prize account. From time to time, we will also email newsletters to you to make you aware of new features or contests running on our site. You may opt out of such emails as mentioned in this document.

By following the appropriate directions, your information should be automatically updated in our database. For these purposes, and if you are unable to correct your personal information yourself via the area « My account », you may write to us at the postal address indicated at the beginning of the document, or contact us by email at customers-support@Krealinks.com. We will respond to all requests within a reasonable timeframe.

If you are a panel member and terminate your membership, we will no longer use your personal information for any purposes, but in accordance with our backup procedures, we will retain your personal information until your personal information is eventually destroyed in accordance with our policies and we will continue to employ the security procedures and technologies to keep your Personal Information safe.

Delete/Deactivate policy

If you choose to end your membership with Krealinks or to require us to cease processing your personal information, you may automatically discontinue your membership by going to “Account” and selecting “Deactivation and deletion of my account”. By following the appropriate directions, your record will be marked as « do not contact », and you will no longer receive communications from Krealinks. In addition, you will forfeit any incentive balance that has not been requested as of the time you opt out. In most cases it will take 2 to 3 days to process this change, but please allow up to two full weeks for your status to be finalized. In the meantime, you may receive emails from us. As an alternative, you may send an email directly to customers-support@Krealinks.com requesting to be removed.

Data Recipients

We do not share your personal information with third parties, except in the following cases:

  • With your consent
  • With affiliated and unaffiliated services providers that act on our behalf and under our instructions to help us operate our business (data processors)
  • In redacted or aggregated form that cannot be used to identify you individually.
    If required or permitted by law, including as necessary to comply with the law, to protect the rights or safety of our website, other users, or third parties (e.g., for fraud protection and credit risk reduction purposes; for protecting and defending the rights or property of Krealinks, its customers, other users, or members of the public), or
  • With a buyer of all or substantially all of our assets relating to a particular business line or division, or in connection with a merger, acquisition, reorganization or restructuring.

From time to time, Krealinks may use third-party software for email list management and email distribution or may use third party list management providers to match our panel members to members of other lists or panels or to validate the accuracy of personal information you provide.

We may use third parties to provide us with their data they have previously collected about you and append this data to your demographic profile. In such cases only aggregated information based on your responses to our surveys and/or your applicable Krealinks panel id number are transferred to these third parties so as to enable them to perform specific functions on our behalf or on our clients’ behalf.

We may also share your personal information with our service providers for the purposes of administering and/or providing prizes you have won or other incentives we grant to you in return for your participation in our panels.

Your choices

You have a variety of choices regarding which personal information we may collect, process and use and for what purposes. Wherever reasonably practical, we will provide you with the ability to use the features of the Site without submitting personal information to us or to use a pseudonym. Some areas of the Site however, such as registration forms, questionnaires require you to provide accurate and up to date personal information and your choice is to not use such areas and features.

You can contact us to request that we correct or stop using your personal information, or to find out what personal information we have collected about you:

  • Email Communications – You may opt-out of receiving marketing and other promotional emails from us at any time by clicking the Unsubscribe links embedded within the emails we send, or by contacting us directly at customers- support@Krealinks.com . Members of communities we own can opt-out of participating by using the Unsubscribe links embedded in emails. You may at any time choose to stop receiving emails from Krealinks platform by suspending or deleting your account in your « my account » area. Some emails are transactional in nature, including emails we send to our clients regarding the services they have purchased. These emails do not provide the ability to opt-out.
  • Web Monitoring – If you wish to browse the Site without being tracked by cookies, there are a number of options available to you depending on the specific type of opt-out you wish to perform. To learn more about your options, please visit our cookie policy.
  • Data Access, Correction & Deletion – You may request access to your personal information to confirm that it is in our possession, to ensure that it is accurate and to make corrections, or to request that it be removed/anonymized. We will respond to your request as quickly as possible and will need to verify your identity before providing you with access to the personal information we hold about you.

In some cases, we may be unable to accommodate your request if we are unable to verify your identity, if we are prohibited by law, if disclosure would result in the disclosure of the personal information of others, or if the request is unreasonable or impractical. If we are unable to process your request for these or any other reasons, we will provide you with an explanation of the reason for denial, and you will be permitted to request a review.

All requests for information should be sent by email to customers-support@Krealinks.com or to the mailing address listed above.

International Considerations and Data Transfers

Information collected on this Site may be processed outside of the country you are visiting from. Generally, we process personal information in France, in the United States, or in the United Kingdom. Occasionally, we use service providers located in other jurisdictions to process data on our behalf and under our instructions. At all times, we take appropriate measures to ensure that your personal information is processed securely, and in accordance with international data transfer laws and this Policy.


From time to time we may offer visitors the ability to voluntarily link to other sites. Krealinks does not review, and is not responsible for, the content or effect of the privacy policies of these sites.

Your use of an external website or any information or other content found on an external website is subject to and governed only by the terms and conditions of such website.

Krealinks does not endorse or make any representations or warranties concerning, and will not in any way be liable for any content, products, services, or other materials available on or through an external website. Krealinks encourages you to review the privacy policies and terms of use of external websites before you submit any personal information to them.


We take stringent measures to ensure every aspect of your information is kept secure.

Krealinks has implemented commercially reasonable safeguards and precautions to protect your personal information, including technical and organizational measures against unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. These measures include utilizing secure connections for data collected via our platform, employee training, policies, and secure facilities. Access to personal information is restricted to employees and contractors who have a need to know and who are required to maintain the confidentiality and security of information. Failure to meet these requirements can result in termination and/or criminal prosecution where applicable.

Our Clients

This Policy does not apply to our collection, use and other processing of information for our clients under separate service agreements. Krealinks develops an industry-leading platform that allows our clients to gain valuable insight from their customers. Our clients maintain direct relationships with their customers, and any data they collect via our platform is governed solely by their own privacy policies. If you have any questions or concerns about our client’s use of your personal information, please contact them directly using the contact information provided within their privacy policy. If you prefer to contact us directly, you may email us at customers-support@Krealinks.com.

AUP / Reporting Abuse – Krealinks disclaims any responsibility for clients who use our services to engage in illegal or unethical behavior and will take any action we deem necessary should we discover such activity is taking place including suspension or termination of service. If you suspect a breach of the AUP, or have concerns with the manner in which our clients are using our services, please immediately contact us at customers- support@Krealinks.com.

Krealinks Communications to our Clients – When we are required to do so in order to provide services to our clients, we may send service related emails such as maintenance notifications, responses to Support inquiries, billing notices, account management emails, and password reset emails. Generally, you may not opt-out of these types of communications, as they are not promotional in nature. We will occasionally send promotional emails as well, which do provide you the ability to opt-out of similar communications. We may also communicate with you by phone or postal mail.

Children’s Data

This site is not intended for or directed at children and we do not knowingly collect personal information from any person under the age of 13. If we discover that we have inadvertently collected personal information from a person under 13 years of age, we will promptly take commercially reasonable measures to delete such information from our systems.

Changes to this Policy

We may change the terms of this Policy at any time at our sole discretion so please review it periodically.

Cookie Policy

This Cookie Policy describes how Krealinks uses cookies and similar technologies to collect and store information when you visit this website (the “Site”).

Should you have any questions regarding this Policy, you can contact our Privacy Officer by email at info@krealinks.com or by mail at:

34 boulevard des Italiens 75009 Paris
Attention: Privacy Officer

What are Cookies?

When you visit the Site, Krealinks or a third party may send you a cookie. Cookies are small text files that may be placed in your browser directory on your computer or mobile device. When a website is accessed, a cookie that is placed on a device will send information to the party that has placed the cookie. Cookies are extremely common and used on most websites. Each cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value (usually a unique number). In general, the purpose of cookies is to improve the performance of the Site and your experience while visiting the Site. Cookies help make your visits easier by recognizing you upon return and providing a customized experience. Cookies also allow us to do useful things; for example, cookies allow us to find out whether you have visited the Site previously. Cookies help us make the Site work more efficiently, enable extra functionality, and provide us with additional information about your visit. Cookies also allow us to track overall Site usage and determine areas that users prefer.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

The use of cookies on our community platforms

We also use cookies as part of our surveys that you may agree to participate in from time to time.

Krealinks platform sets a number of cookies in order to function properly and to facilitate authentication, remember preferences, and maintain sessions. Krealinks clients who use the Krealinks platform, their community members, and Krealinks’ own community members will receive these cookies when interacting with the platform. Generally, users and community members may not opt-out of these cookies directly, and we recommend that they do not delete or block these cookies to ensure a proper user experience. Most of these cookies are proprietary, although a small number are generated by third-parties including Google Analytics. These third-party cookies help Krealinks measure how users and panelists interact with the platform, and do not store any personal information.

Linking of cookie data with other data

Information gathered through usage of a cookie is not generally linked to any direct personal identifiers (e.g., your name or e-mail address). Once you submit personal data on our sites however (e.g., by signing up to receive information from us, become a customer, etc.), we may link such personal data with cookies or other data that are associated with your visit(s) to our Site. This linkage allows us to create a ‘profile’ of your preferences so that we may tailor Site content, offers, and promotions to your interests.

Google Analytics

This Site uses Google Analytics, a popular website analytics service of Google Inc. (“Google”) which sets its own cookies. Google uses this information on behalf of the Site in order to analyze the use of the Site, to compile reports on Site activities, and to provide further services in connection with the Site. The IP address transmitted by your browser within the context of Google Analytics will not be combined with other Google data.

Disabling, Deleting, or Opting Out of cookies

If you do not want to have cookies placed on your device by third parties, many of them offer ways to opt-out.

In addition, most web browsers allow you to view and control most cookies through browser settings. You may refuse the use of cookies by selecting the appropriate settings on your browser to decline cookies. You may also delete existing cookies through your browser.

Please note that if you delete cookies, or visit from another browser or device, you may need to set your preferences again including opt-out preferences. If you disable cookies, you may not be able to use the full functionality of the Site. In particular, you may have limited access to some areas or be transitioned to a different experience.

Similar Technologies

There are other technologies that perform a similar function to cookies. These include web beacons and clear gifs, local shared objects (also known as “LSOs” or “Flash cookies”), and digital fingerprints. These technologies may be used in conjunction with cookies to help us generate additional functionality and data:

Web beacons/clear gifs – When we send you newsletters or other messages we use these technologies so that we can track email open and click rates, which in conjunction with cookies helps us understand your interests and send you more relevant, targeted messages.

Digital fingerprinting – When you become a member of our communities, we may use “digital fingerprinting” technology to help us uniquely identify you, and to ensure the integrity of survey results by suppressing duplicate accounts, fraudulent surveys, and fraudulent responses. To create the digital fingerprint, we use third party technology to collect data points about your computer and to generate a unique identifier by combining those data points. This digital fingerprint cannot reveal your personal identity on its own, and your personal information is not transferred to any third party via the digital fingerprint without your consent.

Local shared objects (“LSO’s” or “Flash cookies”) – When you interact with certain functions of the site such as viewing videos, LSOs may be used by third parties to store information on your computer. LSO’s differ from regular cookies in a number of ways, including their storage location, which means that they cannot be deleted using any of the instructions described previously.

Do Not Track Signal

Some browsers allow you to send a ‘Do Not Track’ request when you visit a website. Aside from the cookie related settings listed above, this Site does not process Do Not Track signals sent by your browser.

Changes to this Policy

We may change the information contained in this Policy at any time at our sole discretion so please review it periodically.